warteg Privacy Policy

This page describes what we collect when you use warteg and how we keep that data protected. We at warteg take your privacy seriously. When you open an account, deposit funds, play slots like Aviator or Sweet Bonanza, access live-casino tables, or place bets on Liga 1 football or esports markets, we collect certain information. This policy explains what we collect, how we use it, who has access to it, and what rights you have.

Our data practices comply with applicable privacy laws in supported jurisdictions. We encrypt sensitive information, limit access to authorized staff, and do not sell personal data to third parties. If you have questions about how we handle your information, contact our support team—we respond in English and Indonesian during business hours via email or in-app messaging.

By using warteg, you acknowledge that you have read and understood this privacy policy. If you do not agree with our practices, do not create an account or use our platform.

What Data We Collect on warteg

Account Information

We collect your email address, a password (which you create), your full name, and your phone number when you open a warteg account. We require this information to verify your identity, send account notifications, and provide customer support. Your email and phone remain your primary contact channels; we use them for password resets, account alerts, and responses to support tickets.

Know-Your-Customer (KYC) Documents

Before you can withdraw funds, we require a photo or scan of a government-issued ID (national ID, passport, or driver's licence). We also ask for your date of birth and address. We collect these documents to verify your identity and comply with anti-money-laundering regulations in supported jurisdictions. We store these documents securely and do not share them with third parties except where legally required (for example, to financial regulators if subpoenaed).

Transaction and Gaming Data

We track all deposits, withdrawals, and gaming activity on your warteg account. This includes:

• Deposit amounts, dates, and payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet).
• Withdrawal requests, dates, amounts, and status.
• Slot game play history (game names, bet amounts, outcomes, timestamps).
• Live-casino table history (game type, duration, bet amounts, settlements).
• Sportsbook wagers (match or tournament details, odds, outcomes, settlement dates).
• Esports market activity (Mobile Legends, Free Fire, PUBG Mobile match data).
• Your account balance at any given time.

We maintain this data to settle payouts, detect fraud, respond to disputes, and comply with record-keeping obligations. Your transaction history is accessible in your account dashboard.

Device and Connection Information

We collect information about the device you use to access warteg (smartphone, tablet, or computer), your operating system, browser type, IP address, and the times and duration of your sessions. We use this data to detect unauthorized access attempts, investigate account security issues, and diagnose technical problems. If someone logs into your account from an unusual location or device, we may flag the activity and ask you to verify it is you.

Cookies and Tracking

We use cookies (small files stored on your device) to remember your login preferences, maintain your session, and improve our platform experience. Cookies allow us to recognize you when you return to warteg and to track which games you use most frequently. You can disable cookies in your browser settings, but this may limit platform functionality. We do not use cookies to track you across other websites.

Our Privacy Commitments and Your Rights on warteg

How We Use Your Data

We use the data we collect for these purposes:

• Account management and verification: We verify your identity via KYC, confirm your address, and prevent duplicate accounts.
• Payment processing: We process deposits and withdrawals through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks).
• Game administration: We track gameplay to settle payouts, manage tournaments on Liga 1, Piala AFF, and other sports, and calculate leaderboard rankings.
• Fraud prevention: We monitor for suspicious activity—unusual login patterns, rapid balance transfers, or withdrawal requests inconsistent with account history—and investigate potential fraud.
• Customer support: We use your email, phone, and transaction history to respond to account questions and resolve disputes.
• Platform improvement: We analyze gameplay patterns (which slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are popular; which sportsbook markets are active) to improve our offering.
• Legal compliance: We retain records to comply with anti-money-laundering laws, tax regulations, and other legal obligations in jurisdictions where we operate.

Data Security and Encryption

We encrypt all communication between your device and our servers using SSL (Secure Sockets Layer). Your password is hashed and never stored in plain text. We limit access to your personal data to authorized staff members who need it to provide customer support or process your requests. We do not sell, rent, or share your data with third parties for marketing purposes.

We may share data with service providers who assist us in operating warteg—for example, payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), hosting providers, and fraud-detection services. These providers are contractually obligated to protect your data and use it only for the services they provide to us. Our servers may be located outside your jurisdiction (for example, outside Indonesia). By using warteg, you consent to your data being processed in these locations and transferred internationally.

Your Data Rights on warteg

You have the right to:

• Access your data: You can review your account information and transaction history in your warteg dashboard anytime.
• Correct your data: If your name, email, or address is incorrect, contact our support team to update it. We may ask you to re-verify your identity before making changes.
• Request deletion: You may request that we delete your account and associated data, subject to legal record-keeping requirements. If you request deletion, any funds in your account will be forfeited or transferred to a specified withdrawal method.
• Opt out of cookies: You can disable cookies in your browser settings, though this may affect platform functionality.
• Contact us with privacy concerns: If you believe we have mishandled your data or violated this policy, email our support team. We will investigate and respond within a reasonable timeframe.

Data Retention

We retain account information and transaction records for as long as your account is active and for a period after closure to comply with legal obligations. KYC documents are retained for regulatory periods (typically several years). If you request account deletion, we will remove personal data except where we are legally required to retain it (for example, for tax or anti-fraud purposes). We may retain anonymized or aggregated data (data from which you cannot be identified) indefinitely to improve our platform.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or by posting a notice on warteg. Continued use of the platform after changes become effective means you accept the updated policy. We encourage you to review this policy periodically.

Contact warteg

If you have questions about this privacy policy, want to access or correct your data, or wish to report a privacy concern, contact our support team via email or the in-app help centre. We respond in English and Indonesian during business hours. Include your account email address and a clear description of your request, and we will assist you.