wartegTerms of Use

We at warteg set out the terms under which our platform operates and the conditions you accept when you open an account with us. These terms govern your use of slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-casino games, sportsbook markets, esports betting, and all other features on our platform. Our terms are designed to protect both you and warteg, and to ensure fair, transparent conduct for all account holders.

By accessing warteg and opening an account, you agree to be bound by these terms. We update our terms periodically to reflect changes in our services or applicable law. We notify you of material changes via email, and your continued use of the platform constitutes acceptance. If you do not agree with our terms, you should not create an account or use our services.

This page covers account eligibility, account responsibilities, deposits and withdrawals, bonus conditions, dispute resolution, and our jurisdiction notice. Read this carefully before you join warteg. If you have questions about any term, contact our support team—we respond in English and Indonesian during business hours.

Account Eligibility and Your Responsibilities on warteg

When you open an account on warteg, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing online gaming services. We do not knowingly accept users from jurisdictions where online gaming is illegal. You are responsible for verifying that your access to warteg complies with your local regulations. If you are unsure, consult local authorities before creating an account.

Your account is personal and non-transferable. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. You must not share your password, let others access your account, or use another person's account. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from your failure to protect your credentials.

You must provide accurate information during account opening. When we ask for your name, email, phone number, and identity documents (for KYC verification), you must provide truthful, current information. False information may result in account suspension or closure, and we may forfeit any funds in your account. We reserve the right to request updated documents or additional verification at any time.

Deposits, Withdrawals, and Balance Management

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposit funds are added to your account balance immediately (subject to standard payment-processing confirmation). Your balance is accessible for all game categories on warteg—slots, live casino, sportsbook, esports, and arcade games. You may transfer your balance freely between game categories with no fee or penalty.

Withdrawals are processed to the same payment method you used for your deposit. If you deposited via mobile banking, your withdrawal goes to your local payment account. We process withdrawal requests during business hours and typically complete them within a standard timeframe, subject to your financial institution's processing times. Bank transfers may take one to three business days depending on your bank. We may place a hold on a withdrawal if we detect fraud indicators or compliance concerns, and we will contact you to explain.

Before you can withdraw, you must complete KYC verification. We ask for a photo of your national ID, passport, or driver's licence. We review your documents and respond via email within business hours. Incomplete or unclear documents may delay your withdrawal—if we cannot verify your identity, we will request resubmission. Once KYC is complete, all future withdrawals proceed without further document requests (unless we detect suspicious activity requiring re-verification).

Account balance

Your total funds on warteg, accessible across all game categories, deposited funds, and any payouts from gameplay.

KYC verification

Know-your-customer identity checks we perform before processing your first withdrawal, using documents you provide.

Withdrawal hold

A temporary pause on withdrawal processing while we investigate fraud concerns or compliance issues; we notify you with an explanation.

Processing time

The period between you requesting a withdrawal and funds appearing in your external account, typically one to three business days.

Bonuses, Disputes, and Jurisdiction Notice

Bonus Terms on warteg

We may offer bonuses, promotions, or tournament rewards from time to time. Bonus conditions are published with each offer and describe how to claim, what wagering or participation is required, and when bonuses expire. Bonuses are credited to your account balance and are subject to all standard terms governing withdrawals and account activity. If you do not meet bonus conditions or attempt to manipulate bonus terms (for example, by claiming a bonus and immediately withdrawing without gameplay), we reserve the right to forfeit the bonus and any associated payouts.

Tournament leaderboards and scheduled slot events are part of our regular offering. Tournament standings are published in real time on our platform. We settle tournament payouts to the registered participants' accounts within the published timeframe. If you dispute a tournament result, contact our support team with documentation (screenshots, transaction history). We investigate disputes thoroughly and make a determination based on our game logs and published rules.

Dispute Resolution

If you believe a game result is incorrect, a withdrawal was wrongly declined, or we have violated our terms, contact our support team. Describe the issue, include relevant details (account email, game name, time, transaction ID), and provide any supporting documentation. Our team will investigate and respond via email within business hours. Most disputes are resolved through explanation of our game logs or account records. If you remain unsatisfied, you may request escalation to our management team for further review.

We do not reverse settled game results based on player disagreement alone. If we identify a system error affecting a payout, we will correct it and notify you. If you dispute a withdrawal hold or denial, we will explain the reason (incomplete KYC, fraud indicator, compliance review) and provide steps to resolve it. We aim to resolve disputes fairly and transparently.

Jurisdiction and Service Availability

We at warteg offer our services only in jurisdictions where local law permits online gaming and sportsbook operations. Our service is available to users in supported regions across Jakarta, Surabaya, Bandung, Medan, Semarang, and other areas where applicable law allows. You are responsible for verifying that your jurisdiction permits your use of warteg. We do not knowingly serve users in prohibited jurisdictions, and we reserve the right to suspend or close your account if we determine you are accessing from a restricted location.

We may modify, suspend, or discontinue features on warteg at any time. We will notify you of material changes via email. We may also terminate your account if you violate our terms, engage in fraud, use prohibited methods (bots, automated access, collusion), or create multiple accounts to circumvent our policies. Upon account termination, we will process any remaining balance as a withdrawal to your registered payment method, subject to final compliance review.

These terms are governed by the laws applicable in the jurisdictions where we operate. Any disputes arising from these terms or your use of warteg are subject to binding arbitration or mediation rather than court proceedings, as specified in our jurisdiction notice. By using warteg, you agree to this dispute resolution approach. If you do not agree with these terms, you should not use our platform.

Final Notes

Our terms form a legally binding agreement between you and warteg. We take these terms seriously and enforce them consistently to protect all account holders and maintain the integrity of our platform. We encourage you to read them carefully and contact our support team if you have questions or need clarification on any point.

For questions about our terms, contact us via email or in-app help during business hours. We respond in English and Indonesian. Thank you for using warteg responsibly.